General Terms and
Conditions of Business
General Terms and Conditions of Business
General Terms and Conditions
Non-binding translation of the German "Allgemeine Geschäftsbedingungen". In the event of discrepancies between the two versions, the German version prevails. The contract is governed by German law; references to legal provisions refer to German statutes.
Placeholders in square brackets must be completed.
Section 1 Provider and Scope
These General Terms and Conditions apply to all contracts concluded via the online shop at freeyourbase.org between the customer and
Freeyourbase GbR Partners: Florian Becker, Karl Becker, Nordendstrasse 14 60318 Frankfurt am Main Germany Email: [email protected]
— hereinafter "the Provider".
A consumer within the meaning of these Terms is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 German Civil Code). An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into the contract, acts in the exercise of their trade, business or profession (Section 14 German Civil Code).
Terms of the customer that deviate from these Terms shall not become part of the contract unless the Provider expressly agrees to their validity in text form.
Section 2 Subject Matter of the Contract
The Provider sells digital products in the field of psychological self-help, in particular applications for mobile devices and digital self-help courses.
All products are supplied exclusively in digital form. No physical goods are shipped. No shipping or return costs are incurred.
The specific scope of services, the technical requirements and the compatibility of each product are set out in the product description on the relevant offer page. It is the customer's responsibility to check before purchase whether their device meets the requirements stated there.
Section 3 Conclusion of Contract
The presentation of products in the online shop does not constitute a legally binding offer but an invitation to submit an offer.
The ordering process comprises the following steps:
- Selection of the product
- Entry of the data required for invoicing
- Selection of the payment method
- Review of and opportunity to correct all entries on the order summary
- Confirmation that the customer has taken note of these Terms and of the cancellation policy, together with the express consent under Section 7 paragraph 3
- Submission of the order by clicking the button "[label of the order button]"
By clicking this button, the customer submits a binding offer to conclude a purchase contract. The Provider accepts this offer by sending an order confirmation in text form or by making the product available, whichever occurs first. An automated acknowledgement of receipt does not in itself constitute acceptance unless it is expressly designated as an order confirmation.
The Provider stores the text of the contract. The customer receives the contractual terms and the cancellation policy in text form together with the order confirmation.
Section 4 Prices
All prices stated are final prices in euros and include statutory value added tax. No further costs are incurred.
For sales to consumers within the European Union, the applicable VAT rate is determined by the customer's country of residence. The total amount displayed during the ordering process is authoritative.
Section 5 Payment Terms
Payment is processed by the payment service provider Stripe Payments Europe, Ltd. The following payment methods are available:
- Credit card (Visa, Mastercard)
- PayPal
- Apple Pay
- Google Pay
- Klarna
- iDEAL
- Wero
Which payment methods are displayed in an individual case may vary depending on country, device, currency and amount. There is no entitlement to any particular payment method.
The customer's payment data is entered and processed directly by Stripe. The Provider does not receive full payment data at any point and does not store it. Details of the data processing are set out in the Provider's privacy policy and in Stripe's terms.
The purchase price falls due immediately and without deduction upon completion of the order. The invoice is sent to the customer in text form together with the order confirmation.
Section 6 Provision of the Product
The Provider makes the product available immediately after successful payment. Provision is made by [access credentials / download link / licence key] sent to the email address provided by the customer.
The customer is obliged to provide a correct and functioning email address and to ensure that messages from the Provider can be delivered.
If provision fails for reasons attributable to the customer, the Provider is entitled to repeat it after clarification with the customer. Any further claims of the customer remain unaffected.
Section 7 Right of Withdrawal for Consumers
Consumers have a statutory right of withdrawal. Details are set out in the cancellation policy, which forms part of these Terms and is made available to the customer before submission of the order and again with the order confirmation.
Customers who are entrepreneurs have no right of withdrawal under the provisions on distance contracts; the Provider does not grant such a right on a contractual basis either.
As the products are digital content made available immediately after conclusion of the contract, the consumer is expressly asked during the ordering process to consent to the Provider commencing performance of the contract before the end of the withdrawal period, and to acknowledge that they thereby lose their right of withdrawal once performance has begun (Section 356 paragraph 5 German Civil Code). Without this consent, the product is made available only after the withdrawal period has expired.
Section 8 Rights of Use
Upon payment in full, the customer receives a simple, non-transferable right, unlimited in time, to use the purchased product for their own private purposes.
Not permitted are, in particular, the transfer, rental, sub-licensing or making publicly available of the product or its content, reproduction beyond the customer's own private use, modification or adaptation of the content, and any commercial exploitation.
All content, texts, images, graphics and designs are protected by copyright. Rights not expressly granted remain with the Provider.
Section 9 Conformity and Updates
Statutory provisions apply to liability for defects, in particular Sections 327 et seq. of the German Civil Code for contracts with consumers concerning digital products.
The Provider shall supply the customer with updates necessary to maintain the conformity of the digital product, including security updates, for the period the customer may expect given the nature and purpose of the product. The Provider shall inform the customer of available updates.
If the customer fails to install an update that has been made available, the Provider is not liable for defects attributable solely to this failure, provided the customer was informed of the update and of the consequences of not installing it, and provided the failure to install was not due to inadequate installation instructions.
The Provider reserves the right to modify the product beyond what is necessary to maintain conformity, provided there is a valid reason for doing so, the customer incurs no additional costs as a result, and the customer is informed clearly and comprehensibly (Section 327r German Civil Code).
Section 10 Intended Purpose of the Content
The Provider's products are self-help offerings. They serve to inform and to support independent engagement with psychological topics.
They do not constitute a diagnosis, medical treatment or psychotherapy and replace neither medical nor psychotherapeutic treatment. They are not intended to be used for self-diagnosis or self-treatment, nor to replace a necessary consultation with a physician or psychotherapist.
The Provider does not promise any particular outcome from using the products.
Section 11 Liability
The Provider is liable without limitation for damage arising from injury to life, body or health resulting from an intentional or negligent breach of duty by the Provider, a legal representative or a vicarious agent, and for other damage resulting from an intentional or grossly negligent breach of duty. The Provider is likewise liable without limitation within the scope of a guarantee assumed and under the German Product Liability Act.
In the event of a slightly negligent breach of a material contractual obligation — an obligation whose fulfilment is essential to the proper performance of the contract and on whose observance the customer may regularly rely — liability is limited to the foreseeable damage typical of this type of contract at the time the contract was concluded.
Liability of the Provider is otherwise excluded.
The above limitations of liability also apply for the benefit of the Provider's legal representatives and vicarious agents.
Section 12 Changes to the Offering
The Provider reserves the right to change or discontinue the offering on its website at any time. Contracts already concluded remain unaffected.
Section 13 Language, Applicable Law and Place of Jurisdiction
The contract language is German. [If an English-language ordering process is offered: German and English; in the event of discrepancies between the language versions, the German version prevails.]
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.
If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contractual relationship is the Provider's registered office.
Section 14 Consumer Dispute Resolution
The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Version: 08 2026
